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Connected Support

Managing your company already feels like at least three full-time jobs. While you appreciate the benefits of remote monitoring for your fleet, it can be hard to find the time to sift the data to get meaningful insights.

That’s where ROMCO’s Connected Support can help. Our technicians can look at your equipment monitoring software and use it to make maintenance recommendations that will save you time and money. We can help prevent breakdowns, get information about fleet utilization, and save time on remote repairs because our techs will know the problem before they get to the site.

Predictive Maintenance Alerts

Connected Support can help you avoid breakdowns by tailoring your maintenance program to your actual usage and the condition of your machines. Rather than timing your preventive maintenance to expected schedules and averages, Connected Support can look at the actual hours logged by your machines, the loads and stresses involved during those hours, and any alert or warning codes to recommend when your machine might need maintenance early to avoid a breakdown.

Remote Diagnostics

In the past, mobile service often fell short of getting your truck into the shop. First, the technicians couldn’t diagnose the problem until they were on-site, which delayed repairs. In addition, they didn’t know if they were going to have the equipment to make a particular repair. The truck tended to have an assortment of tools and parts for common, general repairs, but couldn’t know if they needed specialized gear or parts.

With remote diagnostics, technicians can look at diagnostic information and determine the problem before heading out. They can determine whether they need any special equipment or parts before they leave the shop. They can even tell whether they will be able to do the repair before they head out or if a tow to a shop makes more sense.

Fleet Utilization Tracking

Modern telematics can give you incredible data on how valuable your machines are: what gets used the most and how profitable the equipment is, comparing revenue generated versus maintenance and fuel costs.

However, it can be hard to find time to sit down with the data to find these answers. This is where ROMCO’s Connected Support can help. Tell us what reports you want, and we can compile that information for you. You can either get the data delivered in the form you want or have it on a dashboard we set up for you.

Experience, Skill, and Technology

  • At ROMCO, we’ve been helping people get the best value from their heavy construction equipment for over 65 years. Our technicians are brand-certified by equipment type and manufacturer. Connected Support lets us extend that expertise out to wherever your equipment is. It also means that the people who know your machine best will always be connected to the people who are doing the work on it, no matter how remote the site.

  • Connected support is an essential part of our Extreme Service Promise™. You have 24/7 access to an emergency contact who can help coordinate your service needs. When service is requested, our Rapid Service Dispatch routes the technician and resources needed to get your equipment back to work as quickly as possible.

Connect With Our Support Team

Contact us today to learn how Connected Support can improve your fleet’s performance or visit one of our more than 16 locations across Texas and southern New Mexico.